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| Satisfaction Guarantee
If you're not completely satisfied with a product, SaunaDream will gladly exchange or refund the purchase of any qualified product returned to us within 30 days of the order shipping date, less a 15% handling fee and any applicable restocking fees. Sales are final 30 days from shipping date.
Customers wishing to return a qualified product must first request a Return Authorization from SaunaDream and have the original receipt or we must have a record of the purchase in our system. Qualified (returnable) products are any items that are in original new condition, and include the original box, UPC bar code, packaging, and all accessories and documentation, and that are not excluded below.
Customers will be charged an additional fee (up to a 15%) for restocking/reconditioning the subject item(s) if they return a product in an opened, or non-factory sealed box. There is no handling fee for defective products returned in exchange for the exact same product.
EXCLUSIONS FROM THE RETURN & REFUND POLICY
Parts : To ensure the quality, safety and performance of all parts, we cannot accept returns on parts.
Missing accessories: The value of missing items will be deducted from the credit amount of a return. For even exchanges, we will exchange what is returned (e.g., box for box, manual for manual, etc.) In some cases, missing accessories or components may render the product useless and consequently, may not be returnable.
Promotional packages: Returns for promotional package items will only be accepted if all components of the promotional package are returned. Individual package components may be exchanged if defective.
Shipping errors: For any Product received that is not the Product ordered, we will exchange the item at no additional cost upon verification. Proof of purchase (e.g. order confirmation, packing slip or record of purchase in our system) is required for all returns.
Return Shipping Charges: SaunaDream is not responsible for shipping charges for returns.
Mail returns: You may return any merchandise purchased online via mail provided that the return meets the guidelines described in this section.
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